Terms And Conditions
It is your responsibility to provide the correct address to Eugaia when checking out. We will put the address you give us on the shipping label. If you are unsure of your address please use google maps for verification of your address.
International custom and duty charges are outside of our control and may be charged on international orders. By proceeding with the order and purchasing items from Eugaia you agree that payment of custom charges and duty charges are your responsibility.
If customs contacts you for more information it is your responsibility to provide them with the invoice and follow up with them.
If your parcel comes back Eugaia due to a fault of the customer e.g. non collection, wrong address, failure to pay custom fees, etc. Eugaia will not refund the shipping cost if we agree to a refund of order. Eugaia may also charge a restocking fee in some cases.
We cannot accept change of mind returns on supplements and beauty blends that have been opened. This is due to health and safety reasons.
We cannot offer refunds if you don't like the flavour/taste of the products. Flavour profile is very specific from person to person but we have done our best to find a good balance between sweetness and subtle flavours.
All change of mind refunds are up to the discretion of the Eugaia team. If we do offer a refund it will be issued as a gift voucher. Our gift vouchers are valid for 12 months. If you are given a refund for a change of mind you will not be refunded the shipping cost you paid. Unfortunately we currently cannot accept change of mind returns on international orders.
Shipping and Delivery estimates are estimates only.
When you checkout on Eugaia the system will automatically convert the rate to New Zealand Dollars. You will be charged the amount showing in your local currency (plus shipping) but the transaction will give you a receipt in New Zealand Dollars.
If you have issues with your order you will first contact our support team via our contact us page. Please do not open disputes before talking to us as we would like to help our customers and understand each issue that occurs. This helps us improve our system and helps us to make sure you have a positive shopping experience.
Gift cards are non refundable.
If you choose the authority to leave option for your parcel shipping method, you need to specify where you would like the parcel to be left. You can do this on the view cart page under the special instructions section. Please be aware that if you choose Authority to leave and the tracking says delivered but you have stated that the parcel has gone missing/not arrived, we will not provide a replacement. Use the authority to leave option at your own risk. Our shipper and Eugaia will not be responsible for stolen/missing parcels that are left without a signature.